Magical Wizard Witchy Mug | Always Mug | Cottagecore | Handmade Mug | Forestcore | Fairycore on sale | Dark Academia

After all this time? Always.

Each mug is a large high quality 21-ounce Gibson Elite Stoneware mug hand-decorated with polymer clay and protected with varnish. Inside of mug is a blue color. All decorations are hand-sculpted/painted/dusted/sealed and made to order so no two mugs will look the same and there may be slight imperfections or color variances in each one, though they will look as similar as I can make them :)


READ BEFORE PURCHASING:

PROCESSING TIME: Mugs have a processing time of 7-10 BUSINESS DAYS before they are shipped. They are all handmade and made to order :). To be clear, it may take up to two full weeks before we ship out your mug. We do try and make batches of our more popular items to have on hand but we tend to sell them as fast as we make them.

CARE INSTRUCTIONS: Please be aware that despite the bottom of the mug saying these are dishwasher/microwave safe, the mugs are gentle handwash ONLY. Polymer clay cannot be put in the dishwasher, freezer, or microwave. Do not scrub or use abrasives. Clean with soft washcloth, or non-abrasive sponge only.

SHIPPING:

WE CANNOT CONTROL THE POST. The only assurance we can provide is that your mug will ship within our given processing times. It will be shipped as Expedited Shipping unless you choose to upgrade to Xpress at checkout. Everything is shipped via Canada Post and delivery times differ depending on holidays and demand. Beware that shipping over the holidays is NUTS. Often packages are delayed. We cannot control this. If you are concerned about a delivery window/date we recommend you visit the Canada Post website to check their updated delivery information.

DAMAGE/LOSS: All mug shipping options provide tracking and insurance for loss. This means, if your package is lost (confirmed by carrier), we are happy to either replace or refund your purchase. Be aware that there is a claim process with Canada Post that will require your participation. We provide direction with this if it occurs. At this time we are unable to purchase insurance for items damaged on arrival. We do our best to package these mugs as safely as we can but we cannot control how they are handled in transit. If this occurs we will still either refund or replace your mug. But please be aware that should you choose it to be replaced we will have to make a new mug and the processing time will be another 5-10 business days.

IF YOU PURCHASE MORE THAN ONE MUG: As shipping rates fluctuate, we charge a flat rate per mug. However, if it costs us less to ship it we ALWAYS refund the shipping overages. Meaning once your package is ready to go and we have purchased the shipping label, we will refund your overages (if there are any) when we send you your tracking number.

IF YOU PURCHASE EARRINGS WITH YOUR MUG: it will all be packaged together and you will only be charged the cost of mug shipping. The insurance for loss will cover all items in your package but will require your participation with the Canada Post claim. If any earrings are damaged we will refund/replace them.

MY MUG SAYS SHIPPED BUT THERE IS NO INFORMATION WITH THE TRACKING NUMBER: As the cost of postage is constantly going up (it's often more than what we charge for shipping) we try to purchase on sale the shipping labels a few days in advance to actually shipping it. This is so we can get a better rate. It will say pre-transit until the post has received the item. If we deliver the mugs to the post on a Friday evening they will say pre-transit until the next business day (Monday).

REFUNDS: As everything is handmade to order, once orders have shipped they are a final sale. We do not accept returns or exchanges. Please contact us if there is an issue with your order.